Before moving day.

Your move type, size, city, road distance, floor levels, vehicle preference and extras determine an estimated range. We review photos and access before issuing the quote you pay.

Submit your move request first. After operations confirms the quote and availability, pay the displayed deposit through Paystack. Only verified payments secure the booking. The balance becomes payable after delivery.

You can request Lagos, Abuja and Port Harcourt. Availability for your exact addresses and date is checked by the team before payment. Contact support for intercity moves.

You can request and track a move with a private reference. Sign in before booking to save move history, addresses, receipts, reviews and digital condition checklists in your account.

Partners submit ID, guarantor details and applicable licence and vehicle papers. Operations reviews these before approving them for assignment. Keep valuables and important documents with you.

Use your account at least 48 hours before moving day. Changes depend on crew availability. For later changes or guest bookings, contact support. Paid cancellations are reviewed for refund eligibility and any agreed costs; a cancellation does not automatically issue a refund.

Do not assume insurance is included. Any available cover, insurer, limits, exclusions and extra cost must be confirmed in writing before payment. Read the damage policy and record pickup and delivery condition.

Report it in your account with your reference, photos and description, or contact support. We review the evidence and the crew’s records. Signing a checklist does not stop you from reporting an issue.

Opt in when booking. Updates are queued for key job stages and sent when our messaging service is enabled. The tracking page always shows the latest recorded status; it is not a live GPS map.

Choose packing, unpacking, assembly, cleaning or extra loaders in the booking form. Materials and special handling needs should be listed in your inventory and confirmed in your quote.